As a member of McKinsey’s world-class Operations practice you will be responsible for blending strategic thinking with hands-on implementation, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems.

Service Operations is a growing service line with deep functional expertise implementing holistic transformation including Customer Experience/Service Design, Frontline & Field Operations, Service Factory Operations, Corporate Business Functions, and Customer Care with cross-cutting foundation capabilities (e.g., Lean expertise; IT enablement; Performance transformation) to deliver significant and sustainable cost impact. We provide a unique set of tools and techniques to help clients identify opportunities for improvement and implement recommendations in support of our client’s business objectives.

What You'll Do

You’ll work in teams of typically 3–5 consultants, playing an active role in all aspects of the client engagement.

This includes gathering and analyzing information, formulating and testing hypotheses, and developing and communicating recommendations. You’ll also have the opportunity to present results to client management and implement recommendations in collaboration with client team members.

You’ll gain new skills and build on the strengths you bring to the firm. Business Analysts receive exceptional training as well as frequent coaching and mentoring from colleagues on their teams. This support includes a Partner from Operations that is assigned to you to help guide your career as well as several weeks of formal training in your first two years as a Business Analyst. Additionally, you’ll receive guidance and support from your local office in the selection of client projects, helping you to develop your skills and build your network.

Following your BA tenure, assuming good performance, you will move into a post-graduate school role. Some BAs will take advantage of the opportunity to get outside experience through a secondment (externship) with a private sector or social sector client with the firm’s support. Others may choose to pursue graduate school with support from the firm.

Qualifications

Bachelors degree with record of academic achievement
2+ year of post-graduate work experience with a distinctive record of achievement and impact
Experience in at least two of the following: process optimization in service industries, customer experience, frontline & sales transformation, field service, customer care, business support functions
Demonstrated experience in successfully leading a transformational/capability building activity within a service operations environment
Industry experience with a service industries such as retail, telecom, banking, media, etc.
Willingness to travel up to 80%

Capabilities

Operations

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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary or hourly range for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $125,000 - $125,000 —to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

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Job Skill Group - N/A
Job Skill Code - EPBA - Experienced Professional Business Analyst
Function - Operations
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Jul 02 00:00:00 GMT 2024
LinkedIn Posting City - Atlanta
LinkedIn Posting State/Province - Georgia
LinkedIn Posting Country - United States
LinkedIn Job Title - Business Analyst - Business Process Optimization
LinkedIn Function - Consulting
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Entry level

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