Wave equips clients to successfully manage improvement programs and transformations. Focused on business impact, Wave allows clients to track the impact of individual initiatives and understand how they affect longer term goals. Its mix of an intuitive interface and McKinsey business advisory gives clients a simple and insightful picture of a complex portfolio and its consolidated impact. It allows all contributors and managers to track the progress and performance of initiatives against business goals, budget, and timeframes.

You'll work with a variety of colleagues (development, service delivery, management, client development). They will be based in different offices across Europe, US, Australia, India, Costa Rica and beyond, and they all have a common passion for digital innovation and smart business processes.

What You'll Do

In this role, you will lead post-sales engagement by partnering with McKinsey’s client development, operations, and advisory teams to deliver solutions and manage ongoing client activities. You will optimize onboarding, training, communications, and user adoption strategies, adapting to changing client needs throughout their lifecycle.

You will build strong relationships across a portfolio of clients and internal teams, showcasing the value of Wave’s offerings, expanding use cases, and enhancing product adoption and satisfaction. Innovatively leading activities such as client workshops, strategic outreach, and the introduction of new capabilities will be key to broadening client impact.

Additionally, you will lead the resolution of challenges related to adoption, business, and client relationships, proactively problem-solving, escalating issues when necessary, and acting as a client advocate within the Wave team and the broader firm. You will deliver thought leadership by deeply understanding client needs and staying informed about industry trends and competitor offerings.

You will also be responsible for building and optimizing client delivery and development strategies, driving new product development, and spearheading marketing and communication initiatives for operational improvements. Finally, you will manage the contract extension and renewal process, identify expansion opportunities, and handle all contractual and billing matters for clients.

Qualifications

Undergraduate degree; graduate degree or MBA is a plus
3+ years of experience as a proven performer in an operational project/program management role with specific focus on the delivery and/or management of related SaaS solution(s) is preferred; consulting experience is desirable
Special interest in program and change management, digital learning platforms, data analytics and working capital/cash management is a plus
Good relationship management skills; ability to manage contacts throughout internal and client organizations
Strong problem solving skills; ability to multi-task whilst keeping attention to detail
High energy team player; ability to rally support from multiple resources
Clear oral and written communication skills to present and discuss complex value propositions to client senior executives
Fluency in English and German, both written and spoken is a must

Apply Now Apply Later

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

share this job

Job Skill Group - N/A
Job Skill Code - CLSS - Client Success Specialist
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Jun 18 00:00:00 GMT 2024
LinkedIn Posting City - Cologne
LinkedIn Posting State/Province -
LinkedIn Posting Country - Germany
LinkedIn Job Title - Client Success Specialist - McKinsey Transformation
LinkedIn Function - Consulting;Information Technology
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Not Applicable

This job is no longer accepting applications

See open jobs at McKinsey & Company.See open jobs similar to "Client Success Specialist - McKinsey Transformation" ASU+GSV Summit.

See more open positions at McKinsey & Company

Privacy policy Cookie policy