Client Service Risk Manager
McKinsey & Company
Customer Service
Canberra, Australia · Sydney, NSW, Australia
Posted on Tuesday, August 27, 2024
Client Service Risk Manager
Job ID: 86396
Who You'll Work With
You will be part of McKinsey’s Client Service Risk function, whose mission is to enable McKinsey’s client impact and innovation, while managing risks to the firm, our clients, and our people. Client Service Risk is a globally integrated team within the firm’s wider network of functions, with team backgrounds including communications, consulting, government and law.
McKinsey has strengthened its governance and compliance processes as part of its ambition to lead our industry. Towards this aim, the Client Service Risk advisors play an integrating role across the lifecycle of risk in the firm’s operations, including client selection, management of scopes of work and responding to changes in operational circumstances, guided by the firm’s risk framework.
This role reports to the Director of Risk, Asia and will be based in Australia (Sydney preferred).
What You'll Do
You will work as part of the firm's Risk function that advises McKinsey's partners on how the firm can best serve its clients and conduct thought leadership while managing any associated risks.
You will advise partners on how to manage potential risks in client engagements in Asia, with a primary focus on Australia and New Zealand, guided by firm policies. You will develop briefing materials for and coordinate discussions by the Client Service Risk Committee on high risk engagements. You will lead risk assessments across individual offices in Asia to assess key risks and develop mitigation recommendations.
You will partner closely with and integrate advice from across firm functions (including Communications, Finance, and Legal) and ‘cells’ (practices, offices, new delivery models) to provide counsel on multi-faceted issues.
You will contribute to awareness efforts around risk policies and compliance processes. You will contribute to incident management, crisis response, and “after action” assessments. You will be involved in global initiatives, such as policy reviews, as a member of our global Risk function.
Qualifications
- Undergraduate degree, as well as demonstrable intellectual curiosity through professional training, advanced degree, or professional impact
- 8+ years professional experience in risk management, government, communications, law, consulting, media, public policy, and/or public affairs
- Candidate must hold, or be eligible for, an Australian Government security clearance at NV2 level
- Excellent judgment and problem-solving skills, exceptional integrity, and distinctive interpersonal and collaborative skills
- Ability to work on complex, sensitive, time-critical issues and quickly get up to speed on new topics across industries and risk areas
- Outstanding communication skills, including clear and concise writing, editorial, and briefing skills
- Ability to work across all levels of seniority, cultivating trust-based, peer-counselor relationships and quickly establishing credibility
Industries
- Financial Services
- Public Sector
- Social Sector
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - CSSA
Job Skill Code - MCSR - Client Service Risk Manager
Function - Risk & Resilience
Industry - Financial Services;Public Sector;Social Sector
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