Solutions Manager
McKinsey & Company
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Bengaluru, Karnataka, India · Chennai, Tamil Nadu, India
Posted on Thursday, August 29, 2024
Solutions Manager
Job ID: 90978
Who You'll Work With
You will work in our Chennai or Bengaluru location and you'll join the Visual Graphics & Media Automation Solutions team. The Automation Solutions team comprises of a global network of colleagues across our centers in Europe, India, and Americas and works on developing high-impact solutions that automate the visualization support needs of our users.
You will report to the Senior Solutions Manager and work closely with other colleagues in the solutions leadership team including, solutions design lead and solutions delivery lead.
You will also work alongside the product development team including product analyst, software architect, and software engineers.
In this role, you will have the opportunity to collaborate with colleagues in the Firm’s Technology & Digital function and periodically engage with the product owners, product service engineers, and other product experts.
You will also interact with the Automation Solutions requestor group including management consultants from across the globe and senior client service team leaders.
What You'll Do
You will lead a global, cross-functional squad of automation experts, and be responsible for the end-to-end design and delivery of the function’s solutions. You will build strong partnerships by working closely with our users to ideate, problem-solve, and co-create innovative solutions. Your primary responsibility would be to expand the capabilities of the automation toolkit and iteratively improve the efficiency of the automation product line, leading to increased share of automation.
As a Solutions Manager, you will have full ownership and management responsibility of the solution you oversee. You will be responsible for annual goal setting, developing functional roadmaps, and devising a time-bound implementation strategy.
You will lead the development and continuous evolution of the solution offerings by working closely with client service teams as well as internal users. You will provide leadership for requirement gathering and discovery activities, design solution workflows, and as appropriate deploy solutions from the solutions library or propose development of custom solutions.
You will have the opportunity to closely work with our operations and journey managers in evolving the capabilities and product offerings of the solution, specifically in identifying new solutions that will lead to significant production effort savings.
In your role, you will work with a variety of stakeholders in Visual Graphics & Media and Technology & Digital functions in shaping a product development roadmap for the automation product line. While developing new products, you will be responsible for determining ‘value’ estimations, syndicating with relevant stakeholders, and ensuring timely design, development, and delivery of the solution.
As required, you will make determinations on project staffing needs and work with supply managers to ensure forecast project needs are met on short- and mid-term basis & closely collaborate with Global Supply & Demand Management function to plan long-term needs.
You will also be responsible for maintaining operational oversight over day-to-day solutions coordination and service delivery events (full responsibility including service level management, quality of deliverables, user experience for services, etc.) and own end-to-end professional development responsibility for the automation team.
Qualifications
- 7+ years of experience with 3 to 5 years in an Operations leadership role
- Is certified in or has deep understanding of Agile/Scrum principles and product-centric management (practical experience preferred)
- Expert knowledge in solutions-specific delivery area – i.e., Microsoft Office suite and understanding of alternative visualization and publishing applications used in the Visual Graphics & Media environment (Adobe suite, Power BI, etc.)
- Keen awareness of automation industry best practices and emerging technology trends
- Strong user journey management knowledge and has experience in building, managing, and growing customer relationships
- Project management experience leading complex projects and successfully implementing solutions at a regional or global level
- Advanced problem-solving skills – demonstrated proficiency in dealing with ambiguity and applying logical decision making in unique and complex situations
- Proven track record in building and leading high performing teams and experience operating in a global service delivery environment
- Excellent communication and cross-cultural skills with the ability to manage team members and a global stakeholder group at multiple levels
Capabilities
- Firm Administration
- Operations
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - N/A
Job Skill Code - VSLM - Solutions Manager
Function - Firm Administration;Operations
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Aug 15 00:00:00 GMT 2023
LinkedIn Posting City - Chennai
LinkedIn Posting State/Province -
LinkedIn Posting Country - India
LinkedIn Job Title - Solutions Manager
LinkedIn Function - Information Technology;Project Management
LinkedIn Industry - Information Services
LinkedIn Seniority Level - Mid-Senior level
Job Skill Code - VSLM - Solutions Manager
Function - Firm Administration;Operations
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Aug 15 00:00:00 GMT 2023
LinkedIn Posting City - Chennai
LinkedIn Posting State/Province -
LinkedIn Posting Country - India
LinkedIn Job Title - Solutions Manager
LinkedIn Function - Information Technology;Project Management
LinkedIn Industry - Information Services
LinkedIn Seniority Level - Mid-Senior level
This job is no longer accepting applications
See open jobs at McKinsey & Company.See open jobs similar to "Solutions Manager" ASU+GSV Summit.