Cloud Infrastructure Engineer II (Analytics Platform Support – SAP & AWS/Azure)

You’ll join our office as part of the Managed Cloud Services (MCS) group under Secure Foundation. It is an entity within McKinsey's global IT organization that provides IT support services primarily to McKinsey Firm members and clients. The team is responsible for managing the Firm’s global IT infrastructure and applications.

You'll be part of the Data & Analytics Platform Team within SF-MCS, which provides Operations & Engineering services for McKinsey’s business operations, and architects solutions primarily around Business Intelligence (BI) and Analytics platforms in a heterogeneous, distributed environment spanning different domains, data centers, and clouds. In addition to technical skills, an engineer is expected to have other essential skills, including negotiation, critical thinking, problem-solving, process orientation, and business acumen. Operational and Engineering IT services are provided from Gurugram, India; the USA; and San José, Costa Rica. Additionally, Operational Engineering teams are in Gurugram, India; Prague, Czech Republic; and Düsseldorf, Germany. You'll be working out of the Gurugram, India office.

You'll provide 24/5 plus weekend on call support, for the BI/Analytics Landscape, which includes SAP HANA Cloud, SAP Analytics Cloud (SAC), SAP Business Technology Platform (BTP), Cloud Analytical Products, and supports the Firm’s technology workbench based on AWS/Azure Analytical Products.

You'll work with stakeholders and vendors, troubleshooting operational issues, evaluating user requirements, and recommending appropriate SAP Analytics, AWS/Azure cloud solutions and architectures that conform to the Firm’s security standards. Support is provided from Gurgaon (India), the USA, and San José (Costa Rica).

You'll collaborate with global customers, resolving escalated issues related to the SAP Analytics & Cloud Analytical Workbench infrastructure. Recommend changes, engineer solutions, and participate in implementation efforts. Additionally, the engineer reviews, develops, recommends, enforces, and adheres to SAP Analytics and Cloud Analytical Workbench system policies and standards, including those related to high availability, access management, and scalability.

In this role, you'll develop, adapt, and deliver solutions in emerging cloud database technologies, as required by changing business needs. Communicate and interact effectively with both internal and external business contacts, including other members of the IT organization, stakeholders (such as portfolio managers, product owners, and technical architects), contractors, and vendors.

Industries

Capabilities