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External Worker Operations Manager

McKinsey & Company

Operations

Atlanta, GA, USA · Darien, CT, USA · Lisbon, Portugal · Hong Kong

Posted on Oct 25, 2024

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Procurement

External Worker Operations Manager

Job ID: 92735

Atlanta
Connecticut - Darien
Lisbon
Miramar
Philadelphia
San Jose
Washington DC

Apply Now Apply Later

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

Who You'll Work With

You’ll work at our Atlanta, Costa Rica, Miramar, Lisbon, Philadelphia, Stamford or Washington, DC office and be a part of the Purchasing team within Optimize, McKinsey’s global procurement function that enhance enhances and protects the firm’s resources and reputation by making responsible buying easy and creating leading solutions and experiences across our supplier ecosystem.

The Purchasing team plays a critical role in making responsible buying easy by designing and operating best in class end to end buying channels for a diverse group of spend categories and increasing compliance with critical controls.

Your impact within our firm

You will lead the day-to-day execution of the category buying channel, ensuring adherence to the five critical controls to enable an efficient process for buying, invoicing and payment; define the roles and responsibilities within the buying channel operating model; own the buying channel process to include detangling bottlenecks and refining and streamlining the process; facilitate the escalation of critical issues to responsible colleagues and ensure resolution in a timely manner.

In this role, you will manage the operation of the external workers buying channel to deliver a seamless end-to-end process that adheres to optimize critical controls and provides an outstanding user experience.

You will act as the primary point of contact for the category regarding buying channel issues. You will drive continuous improvement by leveraging existing/new technologies and best practices.

You will design and implement operational KPIs to measure performance and identify areas for improvement. You will proactively identify bottlenecks in the buying channel and implement process improvements to enhance efficiency. You will lead one-off issue resolution, including payment failures, banking changes, and charge code modifications, with a focus on quick resolution, root cause analysis and documentation.

You will develop buying channel user guides/SOPs and act as subject matter expert for the category buying channel. You will develop and maintain version control on all buying channel training and usage documents including roles and responsibilities within the buying channel.

Your qualifications and skills

Bachelor's degree in business, supply chain management, or a related field; master's degree or professional certification is a plus
6+ years of experience in procurement, with a contingent labor focus and buying channel experience (External Worker Vendor Management Systems)
Strong problem solving, process-improvement, project management and client service capabilities
Comfort with navigating ambiguous situations with thoughtfulness and pragmatism

Please review the additional requirements regarding essential job functions of McKinsey colleagues.

Industries

High Tech

Capabilities

Firm Administration

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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $113,800 - $169,200 USD —to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

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Industry - High Tech
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