Assistant (Executive Assistant/Team Assistant)

You will be an integral part of our Global Administration team, based in San Jose, Costa Rica. This team excels in providing exceptional administrative, organizational, and logistical support, enabling our colleagues and the firm to operate efficiently and fulfill our mission of creating positive, enduring change in the world.

You will collaborate with consultants, firm leaders, external clients, and vendors, based in other offices, while working closely with your team of executive assistants onsite. A career at McKinsey is a journey of growth. As part of our local community in San Jose, Costa Rica, you will immerse yourself in a dynamic culture that accelerates your development. Working from the office, we’re constantly teaching and learning from each other, every day. We’re committed to creating an environment for you to unleash your potential, helping you grow into a better colleague and to succeed in your role.

You will provide dedicated administrative support to several executive-level colleagues, maintaining a customer-focused approach and demonstrating the highest standards of customer service.

You will organize their busy workdays, ensure smooth progress of their projects, communicate on their behalf with our clients, and effectively solve problems by collaborating with others. This involves developing close working relationships to fully understand the priorities and working preferences of supported colleagues, aligning on a cooperative operating model, and anticipating and proactively addressing their needs. Your responsibilities will include managing complex calendars, coordinating international travel, and facilitating communication with clients and internal teams. You will employ advanced communication skills to negotiate, persuade, and navigate complex situations, developing solutions to often ambiguous scenarios and managing them end-to-end by applying a high level of ownership, practical judgment, and resourcefulness. Your adaptability and resilience will be crucial in navigating the fast-paced and dynamic nature of our work, often under tight deadlines.

We offer different assistant roles: Executive Assistant and Team Assistant. As an executive assistant, you will provide long-term support for a few executive-level colleagues, learning their preferences and developing close working relationships. As a team assistant, you will support multiple client service teams for the duration of their client engagements. During the recruiting process, we’ll work together with you to align your skills and experience with one of these positions.

We’re seeking professionals with an attention to detail and ability to problem solve in a collaborative and inclusive team environment. We place a high value on emotional intelligence. Your ability to engage and respond appropriately will be critical in maintaining relationships with executive-level colleagues. This role is an excellent opportunity for professionals with experience in customer service, corporate administration, tourism, hospitality, aviation or those currently in assistant roles who want to further develop their knowledge and ability. We offer extensive training to help you deepen your skills and grow your expertise.

As a people-first firm, we offer a competitive salary, plus an exceptional benefits package that includes:

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