Service Operations Analyst
McKinsey & Company
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See open jobs at McKinsey & Company.See open jobs similar to "Service Operations Analyst" ASU+GSV Summit.IT, Operations
San Jose, CA, USA
Posted on Nov 5, 2024
Service Operations Analyst
Job ID: 92953
Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.
Who You'll Work With
You will join Service Operations (Services Ops) service line as part of our Operations practice and will be based in the San José, Costa Rica office.
You will be working with a unique blend of industry, functional, and regional expertise to help clients solve their most important and complex problems related to efficiency and effectiveness improvement across the service operations ecosystem. You will work closely with our client teams and help clients across industry verticals such as Banking, Insurance, Healthcare, Telecom, Hi-Tech, Transport & Logistics, Energy etc. on different Service operation domains like corporate business functions (e.g., Human Resources, Finance), customer care, workforce management, field operations, etc.
You will support team members on blending strategic thinking, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems in Service Operations space.
Your impact within our firm
In this role, you will work in teams to solve pressing and complex issues at clients through our existing portfolio of offerings/solutions as well as support the development of new proprietary tools, benchmarking databases and knowledge capabilities.
You will work with client representatives, McKinsey consultants and the global Service Ops experts throughout client engagements, focusing on following main aspects:
- Performing efficiency and effectiveness benchmarking and operations diagnostics for corporate business functions (like Human Resources, Finance), Call Centers using McKinsey’s proprietary frameworks, toolkits, and databases
- Implementing digital/technology solutions from McKinsey’s portfolio of assets and solutions
- Defining, building, and deploying customized solutions and support development and maintenance of team’s proprietary analytical tools/ databases and other knowledge development projects
- Proactively creating reusable knowledge and capabilities that capture the insights gained from McKinsey's engagements and changes in business environment
- Coaching and mentoring junior colleagues when appropriate
You will be supporting on activities ranging from data collection and analyses, client interviews and problem-solving, end deliverable creation and much more. You will drive the process of running the analyses, converting raw client data sources into enriched dashboards to deliver insights related to the business challenges at stake. You will diligently own the solution implementation, data management, analytics and visualization of our client engagements as well as translate insights into impact through pattern recognition, expertise, and client coaching.
Your qualifications and skills
- University degree in business administration, computer science, economics, engineering, operations, or other related analytical discipline; MBA is a plus but not mandatory
- 1+ years of relevant working experience
- Advanced Excel skills (mandatory) and Power Point skills desirable
- Excellent written and verbal business communication skills in English and Spanish including the ability to interact effectively at all levels of a large international organization
- Superior problem solving and analytical skills
- Sound business knowledge
- Willing to work in a highly demanding and result-oriented team environment
- Able to work with and effectively handle a diverse group of team members
- Exhibit self-motivation and highly service-orientated work ethic
- Knowledge of Service Operations domain on topics like General & Administrative functions, customer care, workforce management in areas of process excellence, benchmarking, robotic process automation (RPA) diagnostics, analytics (i.e., AI/ Machine learning) and/ or digital solution implementation is preferred
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - CSS Pre-Associate
Job Skill Code - KA - Knowledge Analyst
Function - Operations;Strategy & Corporate Finance
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Thu Oct 31 00:00:00 GMT 2024
LinkedIn Posting City - San Jose
LinkedIn Posting State/Province -
LinkedIn Posting Country - Costa Rica
LinkedIn Job Title - Service Operations Analyst
LinkedIn Function - Analyst;Consulting;Strategy / Planning
LinkedIn Industry - Research
LinkedIn Seniority Level - Entry level
Job Skill Code - KA - Knowledge Analyst
Function - Operations;Strategy & Corporate Finance
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Thu Oct 31 00:00:00 GMT 2024
LinkedIn Posting City - San Jose
LinkedIn Posting State/Province -
LinkedIn Posting Country - Costa Rica
LinkedIn Job Title - Service Operations Analyst
LinkedIn Function - Analyst;Consulting;Strategy / Planning
LinkedIn Industry - Research
LinkedIn Seniority Level - Entry level
This job is no longer accepting applications
See open jobs at McKinsey & Company.See open jobs similar to "Service Operations Analyst" ASU+GSV Summit.