Customer Service Advisor
McKinsey & Company
Customer Service
San Jose, CA, USA
Posted on Nov 13, 2024
Customer Service Advisor
Job ID: 93005
Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.
Who You'll Work With
As a Service Desk Specialist, you will be based in our San Jose office as part of our global Visual Graphics & Media (VG&M) team within McKinsey Global Services. You will serve as the interface between VG&M and our global consultant community where you will assist them with their queries related to our VG&M services.
You will collaborate with users, peers, team leaders, managers and other stakeholders and be a first line of support to queries for our Visual Graphics & Media team.
Your impact within our firm
As part of our front-line team your role will include monitoring and responding to queries that come in via email, phone and chat and you will provide guidance on VG&M services including (but not limited to) checking status of orders, explaining procedures, and walking users through different process, amongst others.
You will help resolve service-related challenges connected with business presentations by collaborating with different teams across the globe, as well as connecting users to the right point of contact within the organization where necessary. Additionally, being part of the central entry point to our VG&M organization, you will help recognize and report patterns of recurring issues, manage first level escalations, and identify opportunities for continuous improvement (internal processes/team related) and share those insights with your Team Leader, Manager, and other Operational Stakeholders as appropriate.
Lastly, you will also have the opportunity to contribute to projects with inputs and patterns of functional scope.
Your qualifications and skills
- Customer service orientation/experience required
- Excellent verbal and written English language skills
- Distinct quality mindset and attention to detail
- Ability to work effectively with a diverse global group of colleagues, including senior consultants and partners
- Previous exposure working directly with customers, preferably, 2-5 years of professional experience
- Flexibility to work in shifts, based on business needs
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - CSSA
Job Skill Code - SDS - VG Service Desk Specialist
Function - Operations
Industry - Media & Entertainment
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