Client Service Risk Administrator
McKinsey & Company
This job is no longer accepting applications
See open jobs at McKinsey & Company.See open jobs similar to "Client Service Risk Administrator" ASU+GSV Summit.Customer Service
Manila, Philippines
Posted on Nov 20, 2024
Client Service Risk Administrator
Job ID: 92698
Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.
Who You'll Work With
McKinsey & Company is a leading management consulting and trusted advisor to the world’s leading businesses, governments, and wider institutions. It is a truly global firm with over 120 offices in over 60 countries.
You will be part of the firm’s Client Service Risk (CSR) function whose mission is to enable client impact and innovation in a way which manages risks to our clients, people, and the firm. CSR is a globally integrated team with colleagues from diverse professional backgrounds including communications, consulting, government, and law.
Our function advises firm leadership on risks across the lifecycle of our client engagements, including client selection, management of work scope, and changes in operational circumstances. You can learn more about the firm’s risk framework and policies at this link
This role reports to the Asia Client Service Risk Manager, Strategy & Operations and will be based in Manila.
Your impact within our firm
In this role, you will have primary responsibilities in intake and triage of new client engagements and requests from teams where you will monitor the local inbox (where CSTs reach out on risk input in the context of serving potential clients), run checks on systems for contextual information, assign cases to our Advisors and follow up with specialist teams and advisors as required.
You will also help ensure our data and records are of excellent quality by running data quality checks (e.g. for risk guardrails), supporting Advisors on completing case data entries on our proprietary database (the Case Management System), creating bespoke data dashboards to keep track of key case related outcomes and metrics and convening reconciliation calls with Advisors.
You will provide CSR and other firm functions colleagues with advice and support on how to best leverage key tools and databases (including CMS, Engage, MIRO etc.).
You will support our PRACL model and SHaPE reporting requirements in the region. You will also support the implementation of improvements to our operating model including on knowledge-management, reporting and risk awareness efforts. Over time, you will have the opportunity to contribute to special projects and other risk initiatives, gain new skills and build on the strengths you bring to the firm.
Your qualifications and skills
- Undergraduate degree
- Interest and/or experience in risk and professional standards issues
- Proficiency in basic business software (Outlook, Excel, Word, PowerPoint)
- Excellent customer service orientation and is able to collaborate across relevant stakeholders in a proactive fashion; adopts a flexible and service-oriented attitude
- Ability to effectively prioritize tasks, flag issues and escalate appropriately
- Strong English in written and oral communication skills, including clear and concise writing and editorial skills, with strong personal presence and credibility
- Ability to work with limited guidance and able to navigate ambiguity, strong multi-tasking skills
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - CSSA
Job Skill Code - PSRA - Professional Standards and Risk Administrator
Function - Risk & Resilience
Industry - Financial Services;High Tech
Post to LinkedIn - Yes
Posted to LinkedIn Date - Wed Nov 20 00:00:00 GMT 2024
LinkedIn Posting City - Manila
LinkedIn Posting State/Province -
LinkedIn Posting Country - Philippines
LinkedIn Job Title - Client Service Risk Administrator
LinkedIn Function - Consulting;Legal;Strategy / Planning
LinkedIn Industry - Management Consulting;Market Research
LinkedIn Seniority Level - Entry level
Job Skill Code - PSRA - Professional Standards and Risk Administrator
Function - Risk & Resilience
Industry - Financial Services;High Tech
Post to LinkedIn - Yes
Posted to LinkedIn Date - Wed Nov 20 00:00:00 GMT 2024
LinkedIn Posting City - Manila
LinkedIn Posting State/Province -
LinkedIn Posting Country - Philippines
LinkedIn Job Title - Client Service Risk Administrator
LinkedIn Function - Consulting;Legal;Strategy / Planning
LinkedIn Industry - Management Consulting;Market Research
LinkedIn Seniority Level - Entry level
This job is no longer accepting applications
See open jobs at McKinsey & Company.See open jobs similar to "Client Service Risk Administrator" ASU+GSV Summit.