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Client Service Risk Specialist

McKinsey & Company

McKinsey & Company

This job is no longer accepting applications

See open jobs at McKinsey & Company.See open jobs similar to "Client Service Risk Specialist" ASU+GSV Summit.
Customer Service
Atlanta, GA, USA · Boston, MA, USA · Chicago, IL, USA · Multiple locations
Posted on Dec 3, 2024
Risk & Compliance

Client Service Risk Specialist

Job ID: 93742
  • Atlanta
  • Boston
  • Chicago
  • Dallas
  • New Jersey
  • New York City
  • Phoenix
  • San Jose
  • Tampa
  • Toronto
  • Washington DC


Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

Who You'll Work With

You will be part of McKinsey’s Client Service Risk (CSR) function and will be based in North America. The CSR function’s mission is to enable McKinsey’s client impact and innovation, while managing risks to our clients, people and firm. This role is focused on long-term implementation and program management support to track, escalate and where needed, provide content-based support on risk processes. You will work closely with the practice leaders to provide independent advice and guidance to colleagues across the firm. You will regularly collaborate with other firm functions providing legal, compliance, and communications support to consultant teams. You should be perceived in all activities as a peer adviser to firm Partners’ dual mission of enabling client service while managing risks to the firm.
This role reports to the Director of Client Service Risk, US & Canada.

Your impact within our firm

Since 2018, we have invested nearly $1 billion to upgrade our internal risk, legal, and compliance capabilities as part of our ambition to lead our industry—and we have recruited some of the world’s best talent to help. Among other enhancements, we introduced an industry-leading client service framework (CITIO), which helps us vet each new client and guides our approach to projects. Our commitment extends to our suppliers and internal systems, where we have improved cybersecurity controls, data and document retention, and process management. Annually, our colleagues participate in a rigorous Professional Standards and Risk training program.
In this role, you will lead day-to-day program management activities for Risk programs, including day-to-day progress tracking of initiatives, as well as problem solving to resolve roadblocks and escalating items for senior support.
You will define and maintain program-level reporting on progress made, outcomes achieved and risks and mitigants, working with other stakeholders to accurately reflect these dimensions in reporting.
As part of this role, you will also lead production of progress updates to internal and external stakeholders on risk-related topics.
To improve program efficiency, you will implement and enhance software solutions for program management tracking, using as feasible, common systems and tools used in other functions.
You will also help identify and surface for discussion dependencies between different actions undertaken and recommend how these dependencies can be managed (e.g., timing, handoffs).
You will work closely with other firm functions (e.g., Ethics & Compliance, Legal) to manage tracking and progress communication of inter-related initiatives.
Depending on the program needs, you may provide “surge” support to workstreams/ action owners for content development, e.g., triaging client cases, maintaining the client risk-tiering policy, with supervision from the workstream.
Finally, to drive the CSR team’s mission, you will also contribute to awareness efforts around risk policies, procedures, and practices to drive engagement across the firm within North America while also shaping and delivering a world-class Risk program to enable the firm’s most cutting-edge work.

Your qualifications and skills

  • Bachelor's degree required, advanced degree(s) and/or applicable professional certifications preferred
  • 5+ years of professional experience in risk management, government, communications, law, consulting, media, public policy, and/or public affairs
  • Strong program/project management expertise required
  • Proven interpersonal and influencing skills with an ability to work across all levels of seniority, cultivating trust-based relationships
  • Outstanding English written and oral communication skills, including clear and concise writing and editorial skills and excellent listening skills
  • Excellent judgment and exceptional integrity, as well as distinctive interpersonal and collaborative skills
  • Entrepreneurial and collaborative attitude, with interest and aptitude for working as part of a diverse global team
  • Strong analytical, issue-spotting and problem-solving skills and demonstrated ability to handle complex, sensitive issues
  • Comfort working in a fast-paced, changing environment and able to manage ambiguity with confidence
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
Apply Now Apply Later

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain US and Canadian jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in Canada and/or the United States, including all office locations where the job may be performed, a reasonable estimated range is $103,100 - $169,200 in USD and $125,600 - $157,000 in CAD — to help you understand what you can expect. This reflects our best estimate of the lowest to highest salary for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

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Job Skill Group - CSSA
Job Skill Code - CRS - Client Service Risk Specialist
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Thu Dec 05 00:00:00 GMT 2024
LinkedIn Posting City - Washington DC
LinkedIn Posting State/Province - District of Columbia
LinkedIn Posting Country - United States
LinkedIn Job Title - Client Service Risk Specialist
LinkedIn Function - Consulting
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Mid-Senior level

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