Office Services Administrator

You’ll work in our San José office comprised of ~1700 colleagues spanning various functions including Client Capabilities, Technology Services, Assistants and Visual Graphics & Media. In this role, you will serve as an integral part of the Office Services team who are responsible for ensuring professional, high-quality, customer-focused support to colleagues and visitors of San Jose at all times. You'll also work closely with other hosting functions including HR, local IT, recruiting as well as leadership.

Our current members are a Location Services Manager, 1 Office Services Team Lead, 1 Office Services Senior Coordinator, 2 Office Services Administrator and 1 Office Services Assistant.

We work in coordination with all teams and functions located onsite and most of our clients are internal, but we additionally support incoming visitors from other offices and interact with external vendors.

The Office Services team is responsible for driving an array of activities that contribute to the functionality and upkeep of the office including, but not limited to: vendor management , access, maintenance, office services such as cafeteria and cleaning, maintenance, reception, parking, transportation, visitors, supplies, Environmental, Health and Safety (EHS), Free Trade Zone, emergency response, communications, metrics calculation, internal client interactions, procedures definition, problem solving, logistic support, fixed assets controls and co-organizing site-wide event coordination.

You will play a crucial part in ensuring the experience we provide all visitors and colleagues is exceptional, while often acting as the first point of contact for colleagues and leadership. You’ll have the opportunity to co-lead initiatives for location-wide connectivity and events to continue driving a cohesive community. This is a hands-on position that requires a balance of being in the building to review all is going smoothly, as well as project management such as supporting and implementing continuous improvement initiatives for the office and our team. You'll also work with our ticketing tool, in which you'll manage requests from colleagues throughout the day, maintain personal key performance indicators (KPI) and help the team meet their performance goals.

The ideal colleague will be flexible and capable of working in an ever-changing environment with a strong customer focus. You'll often need to think outside the box to solve daily challenges and provide alternative solutions. You will need to balance multiple priorities and projects independently, while being energized by our fast-paced, ever-changing environment.

Multitasking is a valuable skill as you will manage different types of activities, people and projects simultaneously and will need to prioritize and manage your time effectively. Attention to detail and the ability to deal with people and vendors are key in this role.