Assistant Services Operations Manager
McKinsey & Company
Operations
Poznań, Poland
Posted on Jan 3, 2025
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Assistant Services Operations Manager
Job ID: 94129
You’ll be based in the Poznan office as a part of the Assistant Service Line (SL) Leadership Team.
Are you driven by the opportunity to tackle complex challenges and work alongside top leaders? Do you want to be part of a team that delivers outcomes that others simply can’t? If so, you’ve come to the right place.
Who You'll Work With
You’ll be collaborating closely with EA Manager, Team Leaders, and stakeholders. You'll ensure professional service delivery and good firm stewardship by securing workforce at appropriate levels with appropriate skills and optimizing service delivery through continuous improvements. You'll build dynamic, engaged and highly specialized teams by attracting and developing exceptional talent and enabling colleagues to provide best in class partnership to the firm and clients.
Your impact within our firm
You’ll oversee all operation-related activities in the Assistant SL. You’ll monitor service levels and develop SL to ensure delivery of world-class service. Your responsibilities will include strategic planning for the SL's growth and development as well as sharing/implementing best practices.
Additionally, you’ll oversee EA staffing processes for teams in India and develop a deep understanding of SL’s staffing landscape, demand drivers and attrition needed to anticipate hiring needs.
You’ll lead recruiting efforts to maintain adequate staffing levels and match qualified candidates to local needs; contribute to hiring decisions.
You’ll oversee all personnel-related issues in the SL. You’ll lead, motivate and mentor team members to enhance their effectiveness and overall job satisfaction.
You’ll oversee Team Leaders development and performance management. You’ll lead, motivate and coach them to enhance their effectiveness and job satisfaction.
Furthermore, you’ll support team leaders to assess team members' development needs and arrange individualized or group-based trainings as well as ensure timely and thorough performance evaluations
You’ll support team members in conceptual and project management issues as needed. You’ll act as a liaison between the SL and internal customers/senior leadership.
Lastly, you’ll assist the EA Manager with development and implementation of strategic initiatives of the SL and take an active role in the professional community locally, regionally, and globally.
Your qualifications and skills
- 3+ years in a service operations role
- Experience leading teams
- Excellent relevant professional knowledge, plus excellent grasp of department and firm operations (or comparable knowledge)
- Excellent and extensive communication, interpersonal, and organizational skills, incl. excellent ability to manage multiple team members as well as projects simultaneously and over longer timelines
- Ability to manage multiple stakeholders, build partnerships and to work collaboratively with diverse groups of people to meet shared objectives
- Ability to build strong customer relationships and to deliver customer-centric solutions
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - CSSA
Job Skill Code - EAOM - EA Operations Manager
Function - Firm Administration
Industry - Travel, Transport & Logistics
Post to LinkedIn - Yes
Posted to LinkedIn Date - Fri Jan 03 00:00:00 GMT 2025
LinkedIn Posting City - Poznan
LinkedIn Posting State/Province -
LinkedIn Posting Country - Poland
LinkedIn Job Title - Assistant Services Operations Manager
LinkedIn Function - Administrative;Management
LinkedIn Industry - Education Management
LinkedIn Seniority Level - Not Applicable
Job Skill Code - EAOM - EA Operations Manager
Function - Firm Administration
Industry - Travel, Transport & Logistics
Post to LinkedIn - Yes
Posted to LinkedIn Date - Fri Jan 03 00:00:00 GMT 2025
LinkedIn Posting City - Poznan
LinkedIn Posting State/Province -
LinkedIn Posting Country - Poland
LinkedIn Job Title - Assistant Services Operations Manager
LinkedIn Function - Administrative;Management
LinkedIn Industry - Education Management
LinkedIn Seniority Level - Not Applicable