Service Desk Specialist - 1 year contract.
McKinsey & Company
Poznań, Poland
Posted on Jan 30, 2025
Service Desk Specialist - 1 year contract.
Job ID: 94491
Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.
Who You'll Work With
You will be based in our Poznan office as part of our Visual Graphics & Media team that supports our users and business.
Your impact within our firm
As a Service Desk Specialist you will serve as the interface between VG&M and our global consultant community where you will assist them with their queries related to our VG&M services.
As part of our front-line team your role will include monitoring and responding to queries that come in via email, phone and chat and you will provide guidance on VG&M services including (but not limited to) checking status of orders, explaining procedures, and walking users through different process, amongst others.
You will be helping to resolve service-related challenges connected with business presentations by collaborating with different teams across the globe, as well as connecting users to the right point of contact within the organization where necessary. Additionally, being part of the central entry point to our VG&M organization, you will help to recognize and report patterns of recurring issues, manage first level escalations, and identify opportunities for continuous improvement (internal processes/team related) and share those insights with your Team Leader, Manager, and other Operational Stakeholders as appropriate.
Lastly, you will also have the opportunity to contribute to projects with inputs and patterns of functional scope.
Your qualifications and skills
- Customer service orientation/experience required
- Excellent verbal and written English language skills
- Distinct quality mindset and attention to detail
- Ability to work effectively with a diverse global group of colleagues, including senior consultants and partners
- Previous exposure working directly with customers
- Flexibility to work in shifts, based on business needs
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - N/A
Job Skill Code - SDS - VG Service Desk Specialist
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Mon Jan 20 00:00:00 GMT 2025
LinkedIn Posting City - Poznan
LinkedIn Posting State/Province -
LinkedIn Posting Country - Poland
LinkedIn Job Title - Service Desk Specialist - 1 year contract.
LinkedIn Function - Customer Service;Design
LinkedIn Industry - Design;Graphic Design
LinkedIn Seniority Level - Entry level
Job Skill Code - SDS - VG Service Desk Specialist
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Mon Jan 20 00:00:00 GMT 2025
LinkedIn Posting City - Poznan
LinkedIn Posting State/Province -
LinkedIn Posting Country - Poland
LinkedIn Job Title - Service Desk Specialist - 1 year contract.
LinkedIn Function - Customer Service;Design
LinkedIn Industry - Design;Graphic Design
LinkedIn Seniority Level - Entry level