Client Service Risk Coordinator
McKinsey & Company
Customer Service
Poznań, Poland
Posted on Jan 31, 2025
Client Service Risk Coordinator
Job ID: 94727
Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.
Who You'll Work With
You will be part of the firm’s Client Service Risk (CSR) function whose mission is to enable client impact and innovation in a way which manages risks to our clients, people, and the firm. CSR is a globally integrated team with colleagues from diverse professional backgrounds including communications, consulting, government, and law.
Our function advises firm leadership on risks across the lifecycle of our client engagements, including client selection, management of work scope, and changes in operational circumstances. You can learn more about the firm’s risk framework and policies at this link.
This role will be based in Europe.
Your impact within our firm
In this role, you will have primary responsibilities in the assignment of new client engagements and requests from teams, run checks on systems for contextual information, and coordinate with specialist teams and advisors.
You will carry out basic risk checks/provide standard advice to our Client Service Teams (e.g. sharing standard risk guardrails or relevant policies). You will support our Europe office risk operations by providing key risk information on potential clients for key stakeholders and monitoring the new client pipeline.
You will lead on data record quality by running data quality checks (e.g. for risk guardrails), supporting Advisors on completing case data entries on our proprietary database (the Case Management System) and creating bespoke data dashboards to keep track of key case related outcomes and metrics.
You will undertake regular risk reporting for relevant offices and key stakeholders in the region and provide CSR and other firm functions colleagues with advice and support on how to best leverage key tools and databases (including CMS, Engage, MIRO etc.). You will support the implementation of improvements to our operating model including on knowledge-management, reporting and risk awareness efforts.
Over time, you will have the opportunity to contribute to special projects and other risk initiatives, gain new skills and build on the strengths you bring to the firm.
Your qualifications and skills
- Undergraduate degree
- Interest in and 2+ years experience in risk and professional standards issues
- Proficiency in basic business software (Outlook, Excel, Word, PowerPoint)
- Excellent customer service orientation and ability to collaborate across relevant stakeholders in a proactive fashion; flexibility and service-oriented attitude
- Ability to effectively prioritize tasks, flag issues and escalate appropriately
- Strong English in written and oral communication skills, including clear and concise writing and editorial skills, with strong personal presence and credibility
- Ability to work with limited guidance and able to navigate ambiguity, strong multi-tasking skills
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - CSSA
Job Skill Code - CRC - Client Service Risk Coordinator
Function - Risk & Resilience
Industry - Private Capital;Public Sector
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Aug 15 00:00:00 GMT 2023
LinkedIn Posting City - London
LinkedIn Posting State/Province -
LinkedIn Posting Country - United Kingdom
LinkedIn Job Title - Client Service Risk Coordinator
LinkedIn Function - Legal;Public Relations;Research
LinkedIn Industry - International Affairs;Law Practice;Legal Services
LinkedIn Seniority Level - Mid-Senior level
Job Skill Code - CRC - Client Service Risk Coordinator
Function - Risk & Resilience
Industry - Private Capital;Public Sector
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Aug 15 00:00:00 GMT 2023
LinkedIn Posting City - London
LinkedIn Posting State/Province -
LinkedIn Posting Country - United Kingdom
LinkedIn Job Title - Client Service Risk Coordinator
LinkedIn Function - Legal;Public Relations;Research
LinkedIn Industry - International Affairs;Law Practice;Legal Services
LinkedIn Seniority Level - Mid-Senior level