Office IT Solution Advisor
McKinsey & Company
IT
Munich, Germany
Posted on Feb 10, 2025
Office IT Solution Advisor
Job ID: 94878
Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.
Who You'll Work With
As an IT Solution Advisor, you'll be the first contact for technological solutions for our consultants, partners and internal colleagues.
You'll work hand in hand with our global IT support teams to identify and solve technical issues and their causes. In your role, you'll connect with different user groups to offer individual and first-class customer service and an optimal user experience.
You'll join our international team at our location in Munich.
Your impact within our firm
By building excellent relations with your internal colleagues, you’ll will take on the role of a Trusted Advisor and Contact person for a wide range of IT related topics and support requests. You’ll work with colleagues from different teams and support them make the most of our technologies. Among other things, you’ll ensure that video conference facilities, workstations and IT equipment function properly.
You will help colleagues use technology better by listening and understanding their usage and shares insights back to global Technology teams. You will also own the problem, provide recommendations, and support end-to-end resolution. Additionally, you will plan and support virtual and in-person events, managing stakeholders' expectations.
As a local contact of the global team, you'll also assist with necessary infrastructure repairs and maintenance. In your Advisor role, you’ll work closely with our consultants and their teams to help them make the best use of the technology provided to meet their individual needs.
At McKinsey, we live a non-hierarchical, open feedback and culture to fail and improve. In addition to that, McKinsey excels at knowledge-sharing. We support our employees with individual training and the exchange of knowledge with colleagues around the world to ensure our high standard of service.
Your role offers you the possibilities to develop within the firm according to your interests. The full range of the global Tech-Eco-System is open to you and you will be supported by our leadership team in your endeavors.
Your qualifications and skills
- You have an empathic and open personality and you are able to handle challenging situations in a professional manner
- Excellent organizational and collaborative skills and a strong willingness to learn and a passion to develop yourself professionally and personally
- You have completed your studies or an excellent vocational training degree in a specialist area where customer contact and service orientation are important
- Two years of relevant technical experience, ideally in a professional service environment with a strong focus on customer orientation and satisfaction
- Knowledge of the standard IT applications for Windows, macOS and iOS as well as troubleshooting of laptops, mobile phones and video conferencing systems
- You excel at a broad interest in IT topics from hardware to software to the latest technological trends
- Solution-oriented and structured mindset and you distinguish yourself by the ability to explain complex facts in a comprehensible way
- You communicate convincingly, verbally and in writing, in both English and German
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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