IT Services Professional

You will be part of the Global Provisioning Services Team, helping coordinate IT service requests from our consultants worldwide. These consultants may be working at client premises, remotely, or from home. On a daily basis, you will collaborate and share knowledge with teammates in Prague (Czech Republic), Chicago (US), San Jose (Costa Rica), and various external vendors who support our services.

As an IT Services Professional at McKinsey & Company, you will play a crucial role in ensuring the seamless return of IT devices. Your responsibilities will include guiding our colleagues through the return process, ensuring compliance with legal and customs requirements. You will also be tasked with coordinating logistics, which involves arranging shipping, tracking deliveries, and liaising with IT support teams, technicians, local offices, and external vendors to ensure timely service.

In addition to facilitating hardware returns, you will manage equipment requests. This includes overseeing the packaging and transfer of devices, handling device loan extensions, and responding to inquiries about our IT offerings. Your role will require excellent communication skills, as you will need to build trust with consultants and propose creative solutions when challenges arise. In this position, you will need to prioritize and problem-solve effectively. Handling multiple tasks simultaneously, focusing on urgent requests, and employing effective problem-solving skills will be essential to keep everything on track.

Adaptability is crucial, as you will need to shift gears quickly when circumstances change and stay calm in uncertain situations. Your customer focus will be vital in delivering outstanding service and building positive relationships with clients and colleagues. You must drive results by keeping projects moving forward, always aiming to complete tasks on time and to a high standard. Being attentive to others is essential, as you will need to pick up on nonverbal cues and respond thoughtfully to people's questions or concerns. Ownership and initiative are also key, as you should spot opportunities to improve processes and take action, holding yourself accountable for achieving goals. Professional communication skills are necessary, as you will need to communicate clearly and respectfully, adapting your style to different audiences. Your commitment to delivering on promises will be evident in how you plan and organize your work to reliably meet expectations.

Finally, teamwork is vital, as you will enjoy collaborating with others, sharing knowledge, and helping your teammates succeed. If you are a motivated individual with a passion for providing exceptional service and a knack for problem-solving, we encourage you to apply for the IT Hardware Returns Coordinator position at McKinsey & Company. Join us in making a difference and ensuring the smooth operation of our IT services.

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