Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.

Your Impact

You will help drive change management and develop insightful marketing communication strategies and campaigns that engage users, drive behavior changes that lead to adoption of one or more product or service initiatives.

You will be working closely with the adoption Change Specialists to manage the implementation of those communication strategies, including overseeing the day-to-day communication needs of the initiatives which includes high-quality writing and editing support across all internal communication vehicles.

You will identify changes in process, culture, mindset, skills and behaviors required to achieve objectives and key results. You will continuously recognize barriers to change and develop ways to address or overcome those barriers. You will track and analyze adoption (including OKR metrics) of our products and/or services to measure progress and inform strategies. You will have superior writing, great story telling expertise and copy-editorial skills, as well as strong knowledge of complex business concepts to draft clear storylines quickly and succinctly.

Furthermore, you'll have the opportunity to assist in the development of the team’s communication skills (strategic, written, interpersonal), knowledge and capabilities through identification and dissemination of best practices and the design and implementation of awareness-building initiatives.

Your Growth

You will be based in our Lisbon, San Jose or Tampa office as a member of the global Visual Graphics & Media Adoption and Communication team.

You will work primarily with one of our transformation office squads where you'll be part of the team that implements change management strategies that drive adoption for new services and products that transform our services from historically grown siloed offerings to an integrated global service offering built around our users‘ needs that empowers our users and allows us to focus our custom creation capacity on the firm’s most important work.

You will also work closely with product development teams and operational leaders in the roll-out of new products and services.

Your qualifications and skills

Bachelor’s degree; master's or industry certifications
2+ years of professional experience relevant to designing and executing change and/or adoption programs within the firm or for technology products or services (or similar experience)
Change Management Certification is a plus (ProSci Certification)
Strong written communications skills
Demonstrated experience managing relationships with multiple stakeholder groups, including senior leaders
Deep knowledge of communication strategies and approaches
Familiarity with agile and scrum rituals, research and research communities
Excellent interpersonal skills; strong listener and problem-solver
Ability to persuade and influence others
Ability to quickly grasp range of complex business issues
Strong problem-solving skills with the ability to quickly process complex information and present it clearly and simply
Ability to function effectively and diplomatically within a fast-paced, non-hierarchical professional service partnership
Flexibility to perform duties in a professional office settings, as necessary and required (post pandemic)
Availability to work evenings or weekends, as required

Please review the additional requirements regarding essential job functions of McKinsey colleagues.

Industries

Media & Entertainment

Capabilities

Firm Administration

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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $94,100 - $117,600 USD —to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

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Industry - Media & Entertainment
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