Office Services Manager
McKinsey & Company
Tokyo, Japan
Posted on Apr 5, 2025
Office Services Manager
Job ID: 96764
Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.
Your Impact
You will provide strategic direction for the Office Services team, and ensure broad proactive, timely, and high quality administrative execution and excellent customer service to our colleagues.
You will be responsible for a wide range of core duties encompassing both office services and facilities management.
You will manage a team of office services personnel, providing coaching, development, and performance evaluations while ensuring the effective delivery of support.
Acting as the primary liaison with consultants, administrative departments, and property management personnel, you will address office-related needs and ensure that key operational risks are identified, escalated, and managed appropriately.
As part of the core incident management team, you will lead and coordinate responses to emergency situations such as earthquakes, building fires, pandemics, or other crises.
Additionally, you will oversee office services budgets by managing, analyzing, and reporting on them.
You will also develop, update, and disseminate office policies and procedures in alignment with firm policies, maintain office-related certifications and licenses, and lead social responsibility and sustainability initiatives for the Japan office.
To enhance the office experience and improve ways of working, you will build and refine processes, including implementing new technology solutions.
You will maintain the physical office space by supervising internal staff, external contractors, vendors, and suppliers, ensuring compliance with contracts, and conducting quality control inspections.
You will work closely with building management on all aspects of facilities administration and forecast space requirements based on the office’s growth strategy. Collaborating with the firm’s real estate team and leadership, you will contribute to space acquisition and lease negotiations.
Your responsibilities will also include overseeing construction efforts, such as negotiating architect and construction contracts, managing budgets, leading design teams, and supervising build-outs. You will proactively anticipate and address potential issues with external suppliers, independently manage external workers through onboarding and training, and negotiate effectively with vendors to mitigate risks on behalf of the firm.
Finally, you will ensure the creation and maintenance of a safe and healthy workplace.
Your Growth
You will be based in the McKinsey Tokyo, Japan office leading the Japan Office Services team. The Office Services team covers both Tokyo and Kansai offices and a variety of domains: Office Risk, Real Estate, Office Operation, Office Compliance, and Travel. You will be directly reporting to the Japan Senior Manager of Administration.
The Office Services team delivers impact to our colleagues and for our offices in pursuit of improving our colleagues' work experience and productivity and contributes to significantly enhancing cost-effectiveness and operational compliance – and above all, our key mission is promoting the well-being of our colleagues by providing a safe and healthy work environment.
Your qualifications and skills
- Bachelor’s degree required
- 5 years of people management experience ideally in a professional services environment; facility/site management experience a strong plus
- Excellent judgment/decision-making skills; high tolerance for ambiguity
- Distinctive communication skills, both oral and written
- Outstanding efficiency and effectiveness of administrative processes; high quality and service standards
- Excellent project management skills/driving initiatives
- Proven effectiveness working with vendors and suppliers
- Strong working knowledge of relevant functional area(s) – e.g., technology, construction, facilities management
- Excellent customer service mindset
- Excitement to cultivate strong relationships with clients and colleagues; ability to build inclusive environment
- Bilingual business level proficiency in English and Japanese a must
- Expertise in MS Word, PowerPoint, Excel, and Outlook; ability to learn other applications
- Flexibility to work additional overtime occasionally required, particularly for events
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - CSSA
Job Skill Code - MOS - Manager of Office Services
Function - Firm Administration
Industry - Consumer Packaged Goods;Financial Services;Infrastructure
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Dec 10 00:00:00 GMT 2024
LinkedIn Posting City - Tokyo
LinkedIn Posting State/Province -
LinkedIn Posting Country - Japan
LinkedIn Job Title - Office Services Manager
LinkedIn Function - Administrative;Customer Service;Management
LinkedIn Industry - Events Services;Facilities Services;Management Consulting
LinkedIn Seniority Level - Mid-Senior level
Job Skill Code - MOS - Manager of Office Services
Function - Firm Administration
Industry - Consumer Packaged Goods;Financial Services;Infrastructure
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Dec 10 00:00:00 GMT 2024
LinkedIn Posting City - Tokyo
LinkedIn Posting State/Province -
LinkedIn Posting Country - Japan
LinkedIn Job Title - Office Services Manager
LinkedIn Function - Administrative;Customer Service;Management
LinkedIn Industry - Events Services;Facilities Services;Management Consulting
LinkedIn Seniority Level - Mid-Senior level