Technical Support Professional
McKinsey & Company
IT, Customer Service
San Jose, CA, USA
Posted on Apr 8, 2025
Technical Support Professional
Job ID: 96889
Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.
Your Impact
You will join our San Jose office as part of our Global Helpdesk (GHD) team, a pivotal group within McKinsey’s Technology & Digital Services. As a GHD Professional, you will provide first class IT support to our colleagues comprised of consultants and other support staff. You will work in global team sharing a common understanding of a user centric driven work environment.
In this role you will help firm members get their business technology up and running as quickly as possible. You will provide high standard IT support to colleagues and resolve complex technical problems with timely and effective solutions. You will troubleshoot issues with Mac and Windows OS, standard IT applications (e.g. Outlook), network connectivity, mobile technologies, HW issues related to laptops and mobile phones, and more via either phone, email, or chat.
As part of your role, you will collaborate with other internal IT support and development teams on a daily basis and continuously contribute to the creation, documentation and improvement of knowledge as issues/solutions arise. You will have exposure to our technical labs and help developers testing the newest releases in technology and HW, which will give you the new career opportunities within the firm.
You will thrive in a collaborative work environment and take ownership to handle problems through to completion, thus forming trusted relationships. You will go the extra mile to resolve a problem and take every opportunity to learn and expand your technical knowledge.
You will receive the initial extensive personal training, which will allow you to get up to speed. Furthermore, we provide continuous training in both soft skills and latest technologies.
All in all, our environment will allow you to grow and develop within the Global Helpdesk in several areas depending on your preferences, motivation and skills.
Your Growth
Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you’ll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package, which includes medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.
Your qualifications and skills
- Solid knowledge of Windows and MacOS
- Knowledge in one or more of the following areas: VPN, Microsoft Office, Outlook and Mobile Devices
- Curiosity and desire to learn new skills and to extend own knowledge about new IT technologies
- Previous experience in IT / customer support is a plus
- Strong problem solving and troubleshooting skills
- Highly adaptable and open to work on critical or new tasks, taking them to a final resolution
- Demonstrate a collaborative style and the willingness to help others
- Excellent written and verbal communication in English
- Distinctive customer orientation combined with a strong sense of ownership
- Strong team spirit with the ability to work in both local and virtual team setting
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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