Assistant Services Team Leader
McKinsey & Company
Lisbon, Portugal
Posted on Apr 9, 2025
Assistant Services Team Leader
Job ID: 96924
Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you’ve come to the right place.
Your Impact
You will manage a team of Assistants within our Lisbon Expo location. You will monitor service levels and develop individual team members to ensure adequate coverage and delivery of world-class service for clients and supported colleagues. You will lead, motivate, and mentor Assistants to enhance their effectiveness, performance, client delivery, and overall job satisfaction.
You will lead or assist recruiting efforts to review and manage adequate staffing levels. You will coordinate backup and overflow coverage to ensure high-quality, consistent, seamless service and quality during absences, unanticipated departures, and peak workloads.
You will conduct timely and thorough Assistants’ performance evaluations by gathering, summarizing, and delivering feedback (on an ongoing basis, as well as formally during year-end reviews).
You will also oversee routine administrative duties such as monitoring absences, reviewing and approving time sheets, overtime, vacation, and sick time. Additionally, you will assist the Assistant Services Operations Managers and EA Manager with development and implementation of strategic initiatives and projects.
You will also create and maintain an energizing, high-performance work environment reflecting McKinsey values, a collaborative team-based culture and a service mindset by actively contributing to and leading team and site level initiatives.
Your Growth
You will be based in our Lisbon Expo office as part of Global Assistant Services. You will work with a growing team of Assistants, supported colleagues, and key stakeholders.
Our Assistants provide high-quality support for McKinsey consultants and Firm leaders across Europe, Middle East and Africa.
You will also collaborate closely with the EA Manager, Assistant Services Operations Managers and other Team Leaders in areas connected with operational activities, strategic initiatives, upskilling, performance management, and motivating and coaching of colleagues.
Your qualifications and skills
- 3+ years of previous experience in leading high performing teams
- 2 years' experience in a corporate or professional services environment preferred
- Demonstrated maturity, good judgment, self-confidence, flexibility and a ‘client-first mindset’
- Comfortable with ambiguity and able to navigate fast-paced and frequent change
- Openness to new solutions and emerging innovative mindset
- Excellent administrative and organizational skills
- Emerging people leadership skills, comfortable in adapting to roles of leader and participant. Effectively able to set boundaries and lead diverse teams through change
- Ability to manage multiple urgent tasks against aggressive timelines and to stay focused under pressure
- Strong critical thinking and strong problem-solving skills
- Exceptional interpersonal, communication (oral and written) and conflict resolution skills; strong influencing capabilities
- University degree is not a must
Please review the additional requirements regarding essential job functions of McKinsey colleagues.
FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.
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Job Skill Group - CSSA
Job Skill Code - SCTL - EA/TA Team Leader (SSC)
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Mon Apr 07 00:00:00 GMT 2025
LinkedIn Posting City - Lisbon
LinkedIn Posting State/Province -
LinkedIn Posting Country - Portugal
LinkedIn Job Title - Assistant Services Team Leader
LinkedIn Function - Administrative;Consulting
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Mid-Senior level
Job Skill Code - SCTL - EA/TA Team Leader (SSC)
Function -
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Mon Apr 07 00:00:00 GMT 2025
LinkedIn Posting City - Lisbon
LinkedIn Posting State/Province -
LinkedIn Posting Country - Portugal
LinkedIn Job Title - Assistant Services Team Leader
LinkedIn Function - Administrative;Consulting
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Mid-Senior level