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CONTEXT

Pearson TQ is a provider of outsourced training services to the UK Ministry of Defence, other public sector organisations and private companies both in the UK and overseas. This role will support the Initial Assessment Team as part of the RLC Apprenticeship contract with the MoD.

PURPOSE

To deliver Inductions to Apprentices, explaining the benefits of the Army Apprenticeship Programme provided by Pearson TQ. Enrol Learners onto the Army Apprenticeship Programme most suitable to their requirements. Prepare, update, maintain and forward all learner documentation. Provide administrative support and manage learner queries. Although based in Worthy Down this role is a peripatetic and also covers Kineton, Shrivenham, Brize Norton and Marchwood.

KEY ACCOUNTABILITIES

• To have a thorough knowledge of Army Apprenticeship programmes delivered and be able to explain to learners in groups or one to one the benefits of Apprenticeships, Functional Skills and any other relevant qualifications.

• Carry out the induction, initial assessment and enrolment at various locations for learners embarking onto Apprenticeships or other relevant programmes.

• Create RPL Calculator, Training Plan, Apprenticeship Agreement, Initial Review, Individual Learner Record (ILR) and Learner Evidence Pack. Ensure relevant paperwork is forwarded to the relevant CCD Coord on completion of enrolment.

• Create relevant e-portfolio accounts for all enrolled learners.

• Conduct Reviews for all learners, if/when required, in accordance with ESFA rules and Army Apprenticeships SOPs. Brief Apprentices on programme currently enrolled on; covering Safeguarding, Equality & Diversity, Health & Safety, Prevent, targets and produce individual feedback for each Apprentice.

• Ensure that all registration forms are completed correctly in accordance with the ESFA rules and Army Apprenticeships SOPs.

• Inform LAT Coordinator and IA Coordinator of Learner movements/postings.

• Deal with absence and withdrawals.

• Deal with enquires from learners, Apprenticeship Coaches and Functional Skills Tutors in a professional, adequate, and efficient manner.

• Receive Certificates of APL/RPL from Learners, update Learner e-portfolio with received APL/RPL. Check, and input awarding date of certificates received on to the Maytas database.

• File, answer the telephone and deal with certificates and other queries from Apprenticeship Coaches, Functional Skills Tutors, Learners and Awarding Bodies.

• File all learner documentation received, maintain all learner files to a high auditable standard.

This is a part-time role (22.5 hours per week). The working days will be Monday, Tuesday & Wednesday. However, the successful candidate must be flexible according to the needs of the business.

General:

• To apply the Company’s safeguarding policy and procedure and raise any issues with a designated person.

• To take reasonable care of own health, safety and welfare and that of other persons who may be affected by acts or omissions in the workplace.

• To inform Line Manager of any work situation that presents a potential or actual H&S at Work hazard.

• To follow instructions and co-operate in respect of any imposed H&S duty or requirement and to use equipment supplied for H&S reasons.

• To support the Company in ensuring compliance with the requirements of the Data Protection Act

• Work to promote and contribute to the Company’s Equality and Diversity policies.

• To participate in the Company’s performance review processes ensuring set objectives are achieved.

• This job role is subject to an Enhanced Disclosure and Barring Check (DBS)

General

To perform such other duties as reasonably required and are commensurate with the role level of responsibility

Job Specification

Must:

• have knowledge of Apprenticeships

• have a friendly personality and willingness to learn

• have good written and verbal communication skills

• be adept in use of Microsoft Office applications, including Word, Excel and Email

• have competent presentation delivery skills

• hold a clean and valid Driving Licence

• be prepared to occasionally travel to the various other southern based locations

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Workforce Skills

Schedule: PART_TIME

Req ID: 12546