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Test Administrator

Pearson

Pearson

Software Engineering
Brisbane, QLD, Australia
Posted on Thursday, July 27, 2023

Position:

Reporting to: Test Centre Manager

Business Unit: Pearson VUE

Pearson VUE (www.pearsonvue.com) is the global leader in delivering high-stakes exams to professionals and industries through its worldwide network of test centers and partnerships. Pearson VUE empowers millions of people to obtain their certifications and licences in almost every industry, helping them make progress in their lives and advance their careers. It also provides support to testing candidates with courseware, scenario-based labs, practice tests, and more.

Pearson VUE offers a great environment to start or grow your career. We are now hiring a Casual Test Administrator to join our team at 333 Adelaide Street, Brisbane.

Our ideal candidate demonstrates teamwork and has availability to work a variety of shifts across weekdays (Monday to Friday) and weekends (Saturday and Sunday). Our operating hours are between 7am and 11pm.

We offer an attractive pay rate of $34.57 per hour . Candidate must be flexible to work a range of morning and evening shifts. This is strictly a Casual position and will remain as such.

As a Test Administrator you’ll be responsible for:

  • Providing exceptional customer service and maintaining a secure exam delivery environment

  • Complying with all testing procedures and strictly adhering to company policies

  • Checking and verifying candidates' identification against test registration and assisting them in setting up for the test

  • Explaining the exam procedures and proctoring/invigilating candidates during testing

  • Troubleshooting with internal departments to fix any technical issues

  • Escalating any policy breaches immediately to the relevant business personnel

  • Completing light housekeeping duties, such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination

  • Performing other ad hoc duties as directed

To be successful in the position you’ll have:

  • A high school diploma or equivalent

  • Preferably, a minimum of 1-year customer service experience

  • Highly desirable experience in proctoring or invigilating exams

  • Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)

  • The ability to sit for long periods of time and to bend and lift up to 10 kilograms independently

  • Comfort in a quiet testing environment, with the ability to hear soft voices and see details from a distance

Core Competencies

  • Detail Oriented

  • Communication Skills

  • Problem Solving

  • Customer Focus

  • Ethics and Value

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TESTING CENTER

Organization: Assessment & Qualifications

Schedule: PART_TIME

Req ID: 12676