Test Administrator - Hong Kong
Pearson VUE ( www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). We are now hiring for a Full Time Test Administrator to join our team based in Hong Kong.
Full Time, Permanent position (35 hours per week)
Working hours will vary Monday - Saturday, 7:30am - 10:00pm
You will be required to work a variety of days and specific shifts cannot be specified before your rota is released, 2-4 weeks in advance
A flexible approach to working is essential for this position as opening hours can vary according to business need
To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.
Provide a high level of customer service
Prepare equipment and test environment per company procedures to deliver testing
Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
Explain the test process to candidates and deal with other queries as required
Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard
Fluent in communicating in English, both verbal and written, as well as Chinese
Good face-to-face communication skills with experience in a customer facing role
Ability to work with procedures and policy
Strong attention to detail
Ability to deal with conflict and work under pressure
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: TESTING CENTER
Organization: Assessment & Qualifications
Req ID: 12794