Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).
Ethics and Value
SCOPE AND IMPACT OF JOB
Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures .
REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
One year customer service experience required
Exposure in a testing environment strongly preferred
Experience with Microsoft Office and Windows applications required
Skills, Knowledge and Abilities:
Customer service skills required
Strong written and oral communication skills
Ability to communication both technical and functional
Ability to work independently
Effective time management skills
Ability to handle a reasonable amount of stress
Strong attention to detail
Problem solving skills
Alertness and courage
Ethics and trust
Knowledge in operating a computer, fax, and other office equipment
Annual Pearson Professional Centers certification for Test Administrator required
Must pass re-certification annually
- Operational Administration
Assure equipment is operational and test stations are free of extraneous materials
Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
Communicate and work with VSS technical support to investigate and fix technical issues
Test Center cleaning if applicable
- Customer Service
Review test roster and prepare accordingly for candidates including special accommodation preparation
Check in candidates and verify identifications
Explain the test process briefly
Help candidates to place all personal belongings in a personal locker
Escort examinee to assigned test station
Help the examinee begin the tutorial/test
Answer any questions before the timed portion of the test begins
Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
Print the test results after the candidate completes the test
- Quality Assurance and Continuous Improvement
Ensure the adherence to the Pearson Professional Center quality and security measures
Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
WORK ENVIRONMENT AND CONDITIONS
Be comfortable to work in a quiet testing environment
Be flexible in work hours
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
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Job: TESTING CENTER
Organization: Assessment & Qualifications
Req ID: 12869