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HR Service Delivery Assistant



People & HR
Mandaluyong, Metro Manila, Philippines
Posted on Tuesday, September 5, 2023

About Pearson

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large, and small.

Role Overview:

The Service Delivery Assistant will manage various IT-related, assets, facilities, and housekeeping concerns of the site. The assistant is expected to collaborate with PMSPI’s employees, production team members, and vendors for support on their concerns such as but not limited to billings, payments, deliveries, rules implementation, and continuous improvement purposes. The administrator will report to the Service Deliver Senior Advisor/Manager

Key Deliverables

  • Efficiently respond to various service requests such as (but not limited to):

  • IT-Related Concerns - Software/Hardware troubleshooting, Software/Hardware configuration, Software/Hardware installation and upgrade, Asset Issuance

  • Facilities and Housekeeping - Asset repair, Office Supplies and Tools requests, Maintenance Service Report (site management)

  • Onboarding - Access Badge printing and enrollment, Distribution list enrollment

  • Manage Facilities and Site Assets

  • IT Asset and facilities tracker management

  • Management of gate pass and office memos

  • Support on-going projects as needed

  • Stakeholder Management

  • Answer promptly the IT-related queries from PMSPI employees

  • Collaborate with the Local HR team and/or production teams for the needs of the site to facilitate effective service delivery

  • Coordinate with third-party vendors

  • Educate and implement Local and Global company policies and house rules

  • Identify continuous improvement initiatives within Pearson Management Service Philippines Inc.

Shift Schedule (rotational):

  • Late Morning

  • Mid-Shift

Essential Skills/Experience

  • Prior knowledge of working within an HR Operations / IT / Facilities is a plus

  • Excellent attention to detail and ability to work under pressure

  • Organized and ability to prioritize workload

  • Ability to build relationships with overseas/remote and local teams

  • Think critically, to recognize/anticipate a problem (technical, operational, process, organizational), and to identify and implement best solutions in a timely manner

  • Microsoft tools knowledge would be beneficial

  • Can collaborate

  • Diligent in BAU processes and key deliverables

  • Can work in a flexible schedule

  • Perform other tasks as assigned

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Organization: Corporate Human Resources

Schedule: FULL_TIME

Req ID: 13095