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Client Program Manager

Pearson

Pearson

Operations
Bloomington, MN, USA
Posted on Wednesday, September 13, 2023

The Client Program Manager is responsible for the successful implementation and maintenance of client programs. The Client Program Manager serves as the principal communication channel between the client and Pearson VUE and ensures client satisfaction with delivered services. The Client Program Manager develops and maintains complete, up-to-date documentation, including project plans, scope of work, and business rules and ensures that the various departments involved fulfill their commitments and maintain adequate service level agreements relative to timelines, quality standards, and budget.

Activities of the Client Program Manager will include:

  • Account Management

  • Maintain strong relationships with clients, ensuring client satisfaction with delivered services

  • Maintains working relationships with internal teams, including Test Center Operations, Test Publishing, Software Development, Customer Services, and others.

  • Customer Satisfaction

  • Fulfillment of Contract Obligations - Manage all aspects of contract fulfillment including successful contract implementation and continued compliance with contracted service standards

  • Optimization of internal resources – saying “no” to customers

  • Launching New Clients

  • Organize requirements meetings

  • Coordinate gap resolutions

  • Manage implementation schedule

  • Frequent client face time

  • Business Development

  • Identifying opportunities for add-on products and services, assist sales in new proposals

Required Education & Experience

  • BS or BA or equivalent experience

  • 3+ years experience in project management, business development, account management or related area

  • Ability to travel up to 15%

  • PMI certification is a plus

Desired Knowledge, Skills & Abilities

  • Strong Customer Service focus including experience in balancing the needs of internal and external clients

  • Outstanding written, verbal, and interpersonal communication skills

  • Must possess leadership, problem-solving, time-management, planning, and project-management skills

  • Experience managing professional services contracts

  • Influencing others/relationship building

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: SALES

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 13150