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IT Support Engineer 

Simplilearn

Simplilearn

This job is no longer accepting applications

See open jobs at Simplilearn.
IT, Customer Service
Bengaluru, Karnataka, India
Posted on Friday, February 2, 2024

About Simplilearn: Simplilearn is the world’s leading digital skills provider, enabling learners across the globe. Our programs and certifications empower learners to achieve their career goals faster. Founded in 2010 and based in San Francisco, California, and Bangalore, India, Simplilearn, a Blackstone company is the world’s #1 online Bootcamp for digital economy skills training. Our programs are designed and delivered with world-renowned universities, top corporations, and leading industry bodies via live online classes featuring top industry practitioners, sought-after trainers, and global leaders.

Job Title: IT Support Engineer

Shift:(US Shift)

Location:HSR Layout, Bangalore

Job Responsibilities:

  1. Technical Support: Provide first-level technical support to end-users via various channels such as phone, email, chat, or in-person – Employees working in Bangalore office.

  1. Troubleshooting: Diagnose and resolve hardware, software, and network-related issues, including desktops, laptops, printers, and other IT equipment.

  1. Software Installation and Configuration: Install, upgrade, and configure software applications, operating systems, and device drivers.

  1. User Account Management: Create, modify, and disable user accounts and access permissions as per company policies and security standards. Knowledge in Okta – Addigy – Apple Business Manager will be an advantage.

  1. Hardware Maintenance: Perform routine maintenance on computer hardware and peripherals, including cleaning, upgrades, and replacements.

  1. Network Support: Assist with basic network troubleshooting, including connectivity issues and basic router/switch configurations.

  1. Documentation: Maintain records of support requests, resolutions, and hardware/software inventory. Create user guides and knowledge base articles.

  1. Security Compliance: Ensure that security policies and best practices are followed when setting up and configuring hardware and software.

  1. Remote Support: Offer remote assistance to end-users, resolving issues without the need for physical presence when possible.

  1. Customer Service: Provide excellent customer service by effectively communicating with end-users, offering clear instructions, and managing expectations.

  1. Collaboration: Collaborate with other IT team members and OEMs, including system administrators and network engineers, to address complex issues and implement system-wide changes.

  1. Training: Train end-users on IT tools and applications to enhance their efficiency and productivity.

Requirements:

  1. Education: A bachelor’s degree in a related field, such as computer science or information technology, is preferred. Relevant certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) can be beneficial.

  1. Technical Skills: Proficiency in operating systems (Windows, MacOS, Linux), hardware troubleshooting, software installation, and basic networking concepts.

  1. Communication: Excellent communication skills, both written and verbal, to interact effectively with end-users and colleagues.

  1. Customer Service: Strong customer service orientation and problem-solving skills are essential.

  1. Adaptability: Ability to adapt to various software and hardware configurations, as well as changing technologies and user needs.

  1. Time Management: Effective time management and organizational skills to prioritize and handle multiple support requests simultaneously.

  1. Teamwork: Willingness to collaborate with other IT professionals and departments.

  1. Professionalism: Adherence to company policies and a commitment to maintaining confidentiality and data security.

  1. Availability: Willingness to work during U.S. business hours, which typically align with Eastern Time (ET) or Central Time (CT).

  1. Certifications: Possession of relevant IT certifications can be a plus, such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Desktop Support Technician (MCDST).

This job is no longer accepting applications

See open jobs at Simplilearn.