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Senior Research Analyst

Western Governors University

Western Governors University

Posted on Thursday, May 16, 2024

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $77,200.00 - $115,700.00

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Essential Functions and Responsibilities:

Extract and manipulate data using SQL. Develop database objects
Code and perform unit testing of developed code
Proficient analytical skill set and experience with creating, cleaning, and analyzing large data sets
Develop and deploy complex reports and dashboards
Create data-informed processes to resolve business problems and use analytical methods to produce actionable insights
Manage change requests and troubleshoot data issues
Complete root cause analysis on KPIs
Collaborate in the forecasting of key business drivers and KPIs
Present findings to technical and non-technical audiences including executive staff
Design process and business audits for data quality
Ability to attend to detail, manage multiple tasks and meet deadlines
Work closely and communicate effectively with business users and stakeholders. Requirements gathering and documentation from stakeholders
Responsibility to Lead or Manage an IR-supported initiative or project at the enterprise-wide level
Meet and Consult with the project stakeholders to determine scope, requirements, final product, and if needed, on-going maintenance support
Facilitate needs-analysis and IR resource allocation of project
Communicate project statuses and activities to IR and WGU leadership

Represent Institutional Research at meetings and other coordinating events to provide IR insights, perspective and results
Assist, train, and guide less experienced members of the team in technical processes

Required Education and Experience:
Bachelor’s degree in Statistics, Economics, Computer Science, applied mathematics discipline, business, or other related degrees
4 years’ experience in data analytics, business intelligence, or information technology
Experience working with Agile methodology
Demonstrated experience in project management

Required Skills:
Advanced Excel
Advanced SQL skills
Understanding of inferential statistics and predictive modeling
Understanding of time-series forecasting
Proficiency in visual display of data
Experience developing and producing reporting using Cognos, Tableau, Power BI, or similar applications
Experience with working with different file formats such as JSON, XML, and CSV
Experience in data validation and testing to analyze, debug and fix issues
Knowledge of qualitative research analysis, methodologies and best practices
Experience in KPI development and application
Expertise in understanding, manipulating and querying large data sets with complex file structures
Experience and success with creative problem solving particularly with respect to innovative data applications
Ability to bridge communication and action between business user stories and technical requirements
Ability to explain complex data and research issues in a professional manner with technical and non-technical colleagues
Excellent communication and documentation skills
Ability to work well in a team environment
Professional communication across all levels of the organization
Experience working with enterprise data warehouses and big data
Familiarity with ETL techniques
Demonstrated ability to identify project risks.
Experience in change management
Skilled in project design and management. Can do big picture project management and detail results delivery
Skilled in stakeholder facilitation. Ability to anticipate customer needs and understand customer requirements
Ability to work independently
Experience in designing, organizing, and managing multiple complex projects simultaneously and with meeting deadlines

Preferred Qualifications:
Master's degree in statistics, social sciences, data analytics, or other related degree
Experience working in Higher Education
Experience working with Salesforce
Time-series forecasting, machine learning, advanced ETL development, Spark, and big data
Experience coding in SAS, SPSS, Stata, or other recognized statistical software
Proficiency in Python, R, or Scala for processing and analyzing data
Experience creating Machine Learning Predictive Models
Experience in survey design and sampling methodology

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.