If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Essential Functions and Responsibilities:

• Provides onboarding and employee lifecycle support for each direct report. Includes training and development, career development, promotion, etc.
• Provides measurable feedback to direct reports and suggestions for improved performance.
• Holds direct reports accountable to performance metrics.
• Ensures overall quality, consistency, and functionality of all work by team members to ensure a high level of performance and engagement of all team members.
• Uses quantitative and qualitative data to identify issue trends and create strategies and recommendations for improvement and resolution.
• In partnership with the Portfolio Operations teams, actively generates process improvements, champions and drives change initiatives, creatively confronts difficult circumstances, balances multiple competing priorities, and executes accordingly.
• Develop and implement strategic initiatives to support projected strategic and operational growth.
• Research business strategies and recommend best practices and changes in technology related to the performance of Ed Tech Programs’ and/or business initiatives Ed Tech is supporting.
• Works with cross-functional teams to determine current and future direction and create collaboration.
• Collaborates with other internal teams to understand individual and overall project needs to help create a seamless student experience.
• Oversees all aspects of project management associated with agile value delivery, including initiating, planning, executing, monitoring, and controlling, and closing.
• Resolves issues or challenges associated with projects during any phase of the project life cycle.
• Assists and communicates with executive sponsors and business leadership in decision-making, project management, and initiative implementation.
• Acts as an escalation liaison on behalf of their teams to coordinate the resolution of impediments that hinder delivery capabilities and project completion outcomes.
• Provides regular project/change management updates, status, and targets to meet business deliverables.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Ability to organize, coordinate, and direct team activities and results
• Ability to coach and develop direct reports
• Ability to work effectively in a highly matrixed organization
• Ability to build relationships and influence at all levels
• Ability to be an agent of change in a rapidly changing environment
• Proven ability to analyze data to identify trends and drive innovative process improvement
• Excellent organizational and project management skills, including the ability to effectively handle multiple tasks and pay attention to detail
• Sound judgment and decision-making skills.

Competencies:

Organizational Impact:

• Manages a team that focuses on executing the operational plans for the job area with measurable contributions to the achievement of results of the department, function, or office
• Develops, supports, and executes project/change management plans to accomplish the business outcomes and strategic goals of the college
• Assigns and distributes work
• Compiles data to prepare budgets

Problem Solving and Decision Making:

• Responsible for making moderate improvements to processes or systems to enhance the performance of the job area
• Assignments received and problems faced are broad and undefined and occasionally require the use of analytical concepts, investigation, and knowledge from prior experience

Communication and Influence:

• Communicates within the job area and occasionally with cross-functional groups
• Ensures compliance with university policies and procedures within the job area and may influence others outside of the job area to justify and gain cooperation for policies, practices, and procedures

Leadership and Talent Management:

• Supervises a team consisting of support employees. Coordinates, supervises, and reviews the work of team members. Guides and provides on-the-job training to direct reports. Monitors performance, coaches employees, and helps draft performance reviews with input from the manager. May recommend hiring, firing, promotion, performance, and rewards decisions.
• May also retain technical knowledge of the day-to-day work of the supervisee

Job Qualifications:

Minimum Qualifications:

• Bachelor’s Degree in a related field or relevant work experience and certification(s)
• Requires broad management knowledge to lead the team. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with an understanding of the impact of work on other areas of the University
• Project Management Professional (PMP) certification
• 5+ years managing projects
• 3+ years leading and managing people and teams.
• This is a hybrid, in-office position based in either Phoenix, AZ, or Salt Lake City, UT

Preferred Qualifications:

• Master’s Degree in a related field
• Project Management Professional (PMP) certification
• 5+ years managing projects
• 3+ years leading and managing people and teams
• Experience with technical project/program delivery within a higher education setting preferred

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $93,600.00 - $168,500.00WGU will accept applications for this position until 12:00 AM ET, 09/09/2024

How to apply: apply online

Full-time Regular Positions (FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.