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Western Governors University is hiring a Database Administration Manager to join our team onsite in Salt Lake City, Utah.

Job Profile Summary:

The Database Administration Manager is responsible for the planning, organization, evaluation, and administration of database infrastructure needs, including management of the Database Administrators. This position will oversee database operations for Western Governors University and reports to the Director of Infrastructure Operations. As the Database Administration Manager, the selected candidate will secure and effectively operate all databases and closely related systems.

Essential Functions and Responsibilities:

• Manages day-to-day process flow, department personnel, productivity, and scheduling activities to meet the department's objectives.

• Directs department personnel to keep accurate and timely records, documents, tickets, invoices, logs, and all other matters relating to the technology department.

• Develops, implements, and maintains policies, procedures, protocols, and associated IT governance and security compliance activities.

• Plans IT projects, project budgets, and resource needs. Negotiates with vendors, outsourcers, and contractors to secure technology products and services.

• Protects IT assets through disaster recovery, backup procedures, information security protocols, and change control.

• Designs and implements on-site and off-site server infrastructure including, but not limited to, Oracle Cloud Infrastructure (OCI) and Oracle Exadata Cloud@Customer (ExaCC).

• Assesses, approves, and administers all equipment, hardware, and enterprise software upgrades.

• Practices in database system asset management, including maintenance of database component inventory, life cycle management, and documentation.

• Performs cost-benefit and return-on-investment analyses for proposed systems to aid management in implementing decisions.

• Manages and ensures:

  • Optimal operation of all system equipment (i.e., servers, storage, software, etc.)

  • Effectiveness of servers, hardware, and associated operating systems and software.

  • Cloud Infrastructure is utilizing the VMware ESXi products line.

• Manages technical change control to ensure that all IT changes are implemented formally and controlled and the appropriate levels of communication are taken when implementing change.

• Ensures policies are well-documented and communicated for and to departmental personnel

• Manages, retains, provides feedback and training, and administers performance reviews and career opportunities to staff as needed.

• Ensures systems are regularly patched and maintained to enhance data security, network access, and backup systems.

• Manages people. Retains, provides feedback, trains, administers performance reviews and career opportunities to staff as needed.

• Participates in the selection and staffing process by positively promoting the company and position through the interview process, objectively assessing candidates, and selecting the most qualified candidate.

• Ensures data security, system access, and backup systems are secure.

• Manages on-call team schedules and ensures proper 24 x 7 coverage. Be available for escalations as needed for critical incidents during on-call hours.

Knowledge, Skill and Abilities:

• Skill to manage and maintain Oracle, MS SQL, and AWS RDS databases on-premises and in cold environments.

• Skill to communicate professionally, both oral and written.

• Planning skills include identifying and organizing action steps to achieve a task.

• Skill to define a problem and identify root causes resulting in solutions.

• Skill at self-motivation and completing tasks promptly.

• Skill at making oral presentations that are clear, concise, and easy to understand.

• Skill in managing and leading others.

• Ability to organize, prioritize, and respond to multiple projects and deadlines.

• Ability to identify, implement, and document new procedures or when existing ones are obsolete.

• Ability to work with interruptions as problems arise needing immediate attention.

• Ability to work well with security professionals on best practices and methodologies for securing company assets.

• Knowledge of enterprise infrastructure components such as servers, data centers, networks, telephony, power, cooling, and storage area networks.

• Knowledge of standard operating procedures, establishing service level agreements, and managing end-user support teams such as help desk operators.

• Knowledge of modern infrastructure services methodologies such as private & public cloud, virtual farms, software as a service (SaaS), and software-defined networking (SDN, SD-WAN).

• Works proficiently within ITIL requirements for incident resolution, change requests, and problem management.

• Ability to manage technology operations on-premises, COLocation, AWS, Azure, and OCI public cloud environments.

• Ability to manage a mix of individual contributor levels from Junior up through Principal Engineer.

Competencies:

Organizational Impact:

• Manages a team that focuses on executing the operational plans for the job area with a measurable contribution to the achievement of the department, function, or office results.

• Assigns and distributes work.

Problem Solving and Decision Making:

• Responsible for improving processes or systems to enhance the performance of the job area.

• Assignments received and problems faced are broad and undefined and occasionally require analytical concepts, investigation, and knowledge from prior experience.

Communication and Influence:

• Communicates within the job area and often with external groups. External-facing professionals (i.e., Admissions) communicate more regularly with external groups on routine matters.

• Ensures compliance with university policies and procedures within the job area and may influence others outside the job area to justify and gain cooperation for policies, practices, and procedures.

Leadership and Talent Management:

• Manages/Supervises a team of professionals. Manages the work of assigned employees and supervisors who generally exercise some latitude and independence in their assignments. Ensures proper training of team members and participates in hiring, firing, and promotion decisions. Conducts performance reviews and may recommend salary reviews.

• May complete technical assignments in addition to supervising others.

Job Qualifications:

Minimum Qualifications:

• Bachelor's degree in technology or equivalent.

• 5 years of experience in database engineering and administration.

• Broad management knowledge to lead the department.

Preferred Qualifications:

• 5 years of experience managing a database administration team.

• Master's degree in technology or business management.

To explore more about our company and what makes working here special, visit our website at https://www.wgu.edu/about.html. To view current career opportunities and apply, please visit https://www.wgu.edu/about/careers.html.

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

How to apply: apply online

Full-time Regular Positions (FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.