If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $60,300.00 - $90,500.00

Job Description

ALL INTERNAL APPLICANTS MUST APPLY BY 3:18:25

WGU's Admissions Office is seeking a highly motivated and data-driven Business Analyst with a passion for using insights to enhance student retention and completion. This role is pivotal in supporting WGU’s mission to help students achieve their academic goals. You will analyze data to uncover trends, develop actionable insights, and collaborate across departments to implement strategies that improve retention rates, optimize student support, and increase overall student success. This role will be instrumental uphold the Office of Admissions Promise “to make a timely, accurate, and fair decision for all applicants and to communicate that decision and its implications with students and staff in a clear and concise manner.”

Responsibilities

Primary Responsibilities

· Analyze student admissions and enrollment data to identify factors influencing retention, persistence, and completion.

· Maintain admissions decision rules and associated functions.

· Develop and maintain dashboards, reports, and other analytical tools that provide actionable insights for admissions, academic, and student support teams.

· Collaborate closely with student support and academic departments to develop strategies to improve student retention and degree completion.

· Conduct in-depth analysis of demographic, behavioral, and academic factors that contribute to student success and attrition.

· Monitor and evaluate the effectiveness of student interventions and support programs, providing data-driven recommendations for continuous improvement.

· Support decision-making by developing predictive models that forecast student retention and completion risks.

· Work with institutional research teams to ensure alignment with university-wide goals and initiatives.

· Prepare and present detailed reports, presentations, and data visualizations to university leadership and key stakeholders.

· Maintain up-to-date knowledge of trends in higher education, particularly in admissions, retention, and student completion strategies.

· Performs other job-related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

· Proven ability to interpret large datasets and provide actionable recommendations.

· Familiarity with student information systems (SIS) and customer relationship management (CRM).Experience with predictive modeling and statistical analysis to assess student retention risks and opportunities.

· Excellent communication skills with the ability to translate complex data into clear, actionable insights for non-technical stakeholders.

· Strong organizational and project management skills, with the ability to handle multiple projects simultaneously.

· Commitment to WGU’s mission of student success, equity, and access to education.

· Influences Others and Communicates Effectively: Communicates to improve and promote teamwork, decision making, and problem solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to gain support with all audiences.

· Collaborates: Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done.

· Manages Ambiguity: Deals comfortably with uncertainty of change. Effectively handles risk. Can decide to act without knowing all the details. Is calm and productive, even when things are uncertain. Deals constructively with problems that do not have clear solutions or outcomes.

· Is Resilient: Is confident under pressure. Handles and manages crises effectively. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences.

· Drives for Results: Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a record of successfully achieving goals. Pushes self and helps others achieve results. Has a continuous improvement mindset. Improves Organizational Learning: Learns quickly when facing new situations. Experiments to find new solutions. Takes on challenges of unfamiliar tasks. Extracts lessons learned from failures and mistakes. Expends knowledge base through ongoing curiosity.

· Ownership: Takes ownership of team success, processes, and finds answers when solutions are needed.

Minimum Qualifications:

Education

· Bachelor’s degree in Data Analytics, Statistics, Computer Science, Information Systems, or a related field.

Experience

· 2+ years of experience in data analysis

· Strong knowledge of data analysis tools such as SQL, Python, R, or similar, along with experience in using data visualization tools like Tableau, Power BI, or Looker.

· Proficient using a student information system (such as Banner/PeopleSoft, SalesForce), and document imaging system (such as OnBase/Kofax)

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

· A Master’s degree is preferred.

· Data analysis experience in higher education or admissions environment.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.